Analyze

Analyze your customer data and touchpoints

Change

Fix the areas of customer experience

Track

Track results and bottom-line impact

New Brand

Welcome to CX Act, a division of CX Solutions (formerly TARP Worldwide). Ours is a distinguished legacy of helping clients achieve the most from their CX efforts. You might even say we wrote the book on CX. But today, we have embraced a new name to better reflect our laser focus on high caliber customer experience for our clients.

Rich History

From our beginnings in 1971, CX Solutions has been setting the standard for measurement and guidance to help our clients improve customer service performance, customer value, and, overall, what we call “The Profit of Customer Experience™.”

Different Approach

CX Solutions goes beyond identifying improvement opportunities. We use research, technology and consulting to examine the customer journey and reveal new opportunities that deepen emotional connections, increase customer lifetime value and maximize ROI.

Omni-channel Customer Care Study

Customer Touchpoint Stress Test

Release the Profit of Customer Experience

Find out what touchpoints are most important to customers